@book{35810,
	author = {Prieto Herrera, Jorge Eličer.},
	title = {Gerencia del servicio :},
	publisher = {ECOE,},
	year = {2014.},
	series = {Ciencias empresariales},
	address = {Bogota :},
	edition = {Tercera edicion.},
	note = {Incluye datos biograficos del autor.}
}