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  <titleInfo>
    <title>Marketing de servicios</title>
    <subTitle>conceptos y estrategias</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Nogueira Cobra, Marcos Henrique.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <name type="personal">
    <namePart>Zwarg, Flavio Arnaldo.</namePart>
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  <originInfo>
    <place>
      <placeTerm type="text">Bogotá</placeTerm>
    </place>
    <publisher>McGraw-Hill</publisher>
    <dateIssued>1991</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
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    <extent>279 p.</extent>
  </physicalDescription>
  <tableOfContents>El concepto de servicio y la segmentacion de mercado.--Dimensionamiento del mercado, estimacion de demanda, potencial de mercado, pronostico de ventas y el comportamiento del consumidor de servicios.--El compuesto de servicios.--Estrategia de mercadeo directo.--Estrategia de mercadeo para bancos y compañias</tableOfContents>
  <note type="statement of responsibility">Marcos Henrique Nogueira Cobra, Flavio Arnaldo Zwarg.</note>
  <subject>
    <topic>Mercadeo de servicios</topic>
  </subject>
  <classification authority="ddc">658.8 N77m</classification>
  <identifier type="isbn">958600063X</identifier>
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    <recordIdentifier source="CO-CtgCURN">0000015022</recordIdentifier>
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