@book{31325,
	author = {Marino Navarrete, Hernando.},
	title = {Gerencia de procesos /},
	publisher = {Alfaomega,},
	year = {2001.},
	series = {Administración},
	address = {Bogotá :},
	edition = {3a ed.},
	note = {Incluye bibliografia.}
}