@book{31295,
	author = {Albrecht, Karl.},
	title = {Gerencia del servicio :},
	publisher = {Legis Fondo Editorial,},
	year = {1992.},
	series = {Serie empresarial},
	address = {Bogotá :},
	note = {Subtitulo tomado de la caratula \ Incluye bibliografia e indice \ Titulo original. : Doing business in the new economy.}
}